Refund policy

At Scapefin, we want you to be completely satisfied with your purchase. Our return and refund policy is designed to ensure a smooth process if you need to return an item.

Returns

Eligibility

• Returns are accepted for physical products within 14 days of receipt.

Exclusions

• Live products (such as live fish) are final sale and cannot be returned.

Condition

• Returned items must be in their original, unused condition.

Return Shipping

• Customers are responsible for covering return shipping costs.
• No restocking fee applies.
• We recommend using a trackable shipping service for returns to ensure safe delivery.

How to Initiate a Return

Customers can log in to their account and manage their returns directly at https://my.scapefin.au.

Refunds

• Once the returned item is received and inspected, a refund will be processed to the original payment method.
• Please allow 5–7 business days for the refund to appear on your statement, depending on your financial institution.
• Refunds are not applicable for live products or shipping fees.

Additional Information

If you have any questions or concerns about your return or refund, please contact our customer support team for assistance.

Thank you for choosing Scapefin - we’re here to support your aquaculture journey!